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MailGate Support Issues

Q. Can I change the Hostname MailGate sends out for e-mail transactions?
A. If you are running MailGate version 3.5.179 or above, you can change the hostname. This requires using the Windows Registry Editor to make changes to the Windows registry, so we advise that you proceed with extreme caution, and at your own discretion.
  1. Click on Start, Run, and in the window that appears, type "regedit" into the Open field, then click OK.

  2. To the left hand side of the screen that appears you should see a directory labeled "HKEY_LOCAL_MACHINE" with a plus sign beside it. Click on the plus sign and it will expand the list. Within this new branch you should find a directory labeled "SOFTWARE", do the same for this. Do the same for "IDSL" and "Mailgate", then click on the directory labeled "Parameters".

  3. To the right hand side of the screen you should see a list of names. Right-click in a blank part of that screen, choose NEW | STRING, and name it "hostname". Next, double-click on it, and give it a value of .. (e.g. "server.your-domain.com").

  4. Stop and restart the MailGate service.

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