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-- SpamWeasel

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- Year 2000

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SpamWeasel Support Issues

Q. Why am I having trouble collecting mail with SpamWeasel Free?
A. If there are a large number of e-mails to collect from your ISP, your e-mail client can time-out before SpamWeasel Free has collected them. As well as the options below, SpamWeasel Pro has extra features that get around this problem for all e-mail clients.

When your e-mail client requests a POP collection, SpamWeasel goes out to collect the data from your ISP POP account. Because of the way POP3 works, and because SpamWeasel may be configured to not pass some mail through, SpamWeasel can't reply to your client until it has finnished checking all the mail collected. Unfortunately the POP3 protocol has no facility to keep the connection between your client and SpamWeasel alive, and while SpamWeasel is busy collecting mail from your POP account the e-mail client could timeout while waiting for a response.

Keeping the connection alive
SpamWeasel Free version 1.0.16 or above sends a "." character every so often to preserve the connection between client and SW. Not all clients recognise this process and will still need the timeout setting increased (see below).

Mail clients that support SpamWeasel's method of keeping the connection alive are listed below:

Calypso 3
PoCo Mail
Incredi Mail Xe

Increasing timeouts
If your e-mail client doesn't support the keep-alive feature, what you'll need to do is to increase the timeout setting in your e-mail client. There is usually a "Server Timeouts" option in the "Advanced Settings" of the account in your e-mail client, see the e-mail client configuration section for details.

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