Frequently Asked Questions
In addition to these FAQs, you can download our
for detailed setup information.
Does MailGate support direct SMTP delivery?
How do I set up MailGate with my e-mail client?
How do I set up MailGate with my news client?
My ISP requires SMTP authentication, how do I configure this?
My ISP's SMTP server requires a fully-qualified domain name, what can I do?
Can I use Norton LiveUpdate through MailGate?
Can MailGate receive an SMTP feed from my ISP?
How do I set up MailGate to securely allow incoming SMTP from remote users and an ISP SMTP feed?
How can I forward mail to an SMTP server (i.e. Exchange)?
How do I set up MailGate with MS Exchange 5.5?
How do I set up MailGate with MS Exchange 2000/2003?
Why do I get duplicate e-mails?
Why do I get multiple copies of certain e-mails?
MailGate does not sort incoming mail into the right mailboxes - Why?
I am using NT4 with service pack 4, but my mail client will not work.
How do I set up MailGate to use ETRN?
Can MailGate route mail sent as BCC?
How can I prevent MailGate from acting as a spam relay?
Why can't Outlook Express collect from my Hotmail account through MailGate?
What can I do to combat the Sircam virus?!?
Can I change the Hostname MailGate sends out for e-mail transactions?
How can I best use MailGate with OpenHand SoHosted?
How can I prevent auto-replies looping?
Why am I not collecting any mail?
Why isn't MailGate sending my mail?
Messages are stuck in the queue - what can I do?
How do I set up MailGate with my browser?
How can I prevent downloading of specific file types via the Web proxy?
Can MailGate be set up to work with the Customs & Excise Intrastat system?
Why does MailGate close the connection while I'm browsing?
Why is Web browsing through MailGate very slow?
Can I change the support email address on the proxy error page?
MailGate states that the concurrent workstation limit has been exceeded, but we're sure this isn't true. Why?
How do I access FTP sites that require login?
How can I block users from accessing certain Websites?
How do I set up MailGate to proxy RealPlayer 8?
How do I set up MailGate to proxy RealPlayer G2 (or older versions)?
How do I set up MailGate to relay DNS requests?
I have an application that needs direct Internet access, can I use this with MailGate?
How do I set up the FreeCap Socks client to work with MailGate?
Why does the address entered into the 'Bind port to local interfaces' field in the Custom Proxy screen disappear?
How do I set up MailGate to use ICQ?
How do I set up MailGate to use MSN Messenger?
How do I set up MailGate with my FTP client?
Can I use SmartFTP with MailGate?
How do I set up a POP3 proxy?
How do I set up an IMAP proxy?
How do I set up a VNC proxy?
Does MailGate run on Windows Vista?
How do I set up MailGate?
How do I set up MailGate as a gateway?
How do I upgrade MailGate?
MailGate occupies all available processor time, what's wrong?
How can I make MailGate secure against outside hacking?
Are earlier versions of MailGate still available to download?
I keep getting "Socket error 11001", what's wrong?
I keep getting "Socket error 10054", what's wrong?
I keep getting "Socket error 10061", what's wrong?
I keep getting "Winsock is out of buffer space (10055)", what's wrong?
I keep getting sporadic Socket errors "11001" and "10065", what's wrong?
Does MailGate have a backup/restore facility?
Can I move MailGate from one machine to another?
How do I use MailGate with ADSL (or any non-dialup Internet connection)?
Does MailGate work with Zone Alarm?
How do I use PuTTYtel?
How do I use IlohaMail (Webmail) with MailGate?
Why is MailGate constantly re-connecting?
How can I send log and configuration files to MailGate support?
How do I use the Remote Admin Extension?
How do I access MailGate's WebMail/Remote Admin?
I can't log into the Webmail faciltiy - what can I do?
How do I install trial versions of the MailGate extensions?
How do I set up the Virus Scanner with my anti-virus software?
How can I set up MailGate with Sophos Anti-Virus?
How do I set up the Sophos Auto-Update function with the Anti-Virus Extension?
Why isn't MailGate updating Sophos Anti-Virus anymore?
How can I configure the Spam Filter Extension to work best for me?
Why does the Spam Filter always mark 'Oversized' messages as spam?
How can I add a disclaimer/footer to my e-mails?